Contena® Refund Policy

Heroic, LLC d/b/a Contena® (“Contena”, “we,” “our,” or “us”) offers a "30 day, 100% satisfaction guarantee" with all Contena® memberships. If you are not satisfied with your Contena® membership and would like a refund, you must contact support@contena.co within thirty (30) days of joining Contena® (the "Refund Window") and show us that you did the work by providing the following worksheets (collectively referred to as the "Materials"), completed in their entirety, from Contena® Academy and attending at least one coaching session, or live event (held weekly).

Worksheets:

• Worksheet: Goals
• Worksheet: Writing Samples Checklist
• Worksheet: Contributor Profiles
• Worksheet: Testimonial Requests
• Worksheet: Pitch Template
• Worksheet: Pitch Checklist
• Worksheet: Email Checklist

After reviewing the submitted Materials, we reserve the right to deny any refund request based on what we determine to be incomplete work or insufficient effort. All refunds are issued on a discretionary basis by Contena®.

You are not eligible for a refund if any of the following conditions apply:

• You contact us outside of the Refund Window.
• You do not provide all of the Materials, completed in their entirety, within the Refund Window.
• Refunds are not offered on installment payments made outside of the initial Refund Window.

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For all inquiries regarding our Refund Policy , please email support@contena.co.

For all inquiries regarding our Terms of Use , Privacy Policy , or Data Protection Policy please email privacy@contena.co.