Heroic, LLC d/b/a Contena® (“Contena”, “we,” “our,” or “us”) offers a "30 day, 100% satisfaction guarantee" with all Contena® memberships. If you are not satisfied with your Contena® membership and would like a refund, you must contact firstname.lastname@example.org within thirty (30) days of joining Contena® (the "Refund Window") and show us that you did the work by providing the following worksheets (collectively referred to as the "Materials"), completed in their entirety, from Contena® Academy and attending at least one coaching session, or live event (held weekly).
After reviewing the submitted Materials, we reserve the right to deny any refund request based on what we determine to be incomplete work or insufficient effort. All refunds are issued on a discretionary basis by Contena®.
You are not eligible for a refund if any of the following conditions apply: